Frequently Asked Questions
Why should you choose Core Scientific as your partner?
- We are an Inc. 5,000 Company
- We provide the highest returns in the industry
- We use the latest refining technologies
- No cost. It costs you nothing to get started, and you don’t pay us, we pay you
- We implement everything and give you the tools to monitor the program at a glance
- We are the best environmental choice
What types of precious metals can be refined?
Gold and silver are the most commonly refined precious metals, but others, such as platinum and palladium, can also be refined for a good return.
How should I prepare my materials to be sent?
We will send you a free container to collect all your metal. Clean and dry your dental scrap before sending it with our free shipping label. This ensures the safety of our refiners and quicker processing.
How will I know when you receive my metal?
We will send you an email notification and customer portal access where you can track the process or your materials.
How do I get access to my customer portal?
After you send in your materials, you will receive an email with all the information to access our customer portal.
How long does it take to get my payment?
Depending on the kind of materials you are sending in we have different times for processing. Dental scrap generally takes 7 days, base metals take approximately two weeks, and low grades like base metals take around 30 days. You can track the status of your materials through our customer portal and contact your account executive to gain more information about the estimated processing time.
Is my precious metal safe?
Yes. We take the safety of your materials seriously and our whole facility is equipped with a video surveillance system. We melt, process, and assay your material in our secure, on-site facility.
How do you value my precious metals?
To determine the value of your precious metal we perform fire assay with ICP and atomic absorption technology, which can measure in parts per billion, ensuring that we are paying for every bit of your precious metal. We then value it based on the market price.
How do I get paid for my precious metals?
We have multiple payment options, we typically pay by mailing you a check.
Is there a minimum amount of material I need before sending in my material for processing?
We do not have a minimum quantity requirement however there are minimum charges.
Does the fluctuating price of metals affect my settlement?
Yes, we determine the quantity of metals present in your lot and then value it according to the current market price at the time of processing.
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